Our support team will respond within 48 hours, Monday - Friday.

For a quicker response, call or text us at

Dorai Home

variants in products are colorsglacier is light greyash is a medium greyslate is dark grey

variants in products are colors. glacier is light grey. ash is a medium grey. slate is dark grey

variants and colors

What makes Diatomaceous Earth antimicrobial?

How do you pronounce Dorai?

What is Diatomaceous Earth?

Are Dorai products safe?

Where are your products manufactured?

Do you have a military or first responder discount?

Do you offer wholesale?

Do we offer warranty?

Why is my discount code not working?

How do the products absorb water?

How to Clean?

I recently placed an order and now it is on sale, do you offer price adjustments?

Does the stone bow, and what can I do about it?

Is the Diomat® material safe to use?

Will the color of my Dorai product vary between individual items?

General Questions

How to clean your Bath Stone?

How to clean Large and Medium Bath Stone?

How to clean Sink Caddy?

How to clean your Dog Stone and Bowls?

How to clean Coasters?

Care & Cleaning

Where is my order?

Why is my tracking number not updating?

Why did I receive a confirmation email stating my order was delivered when I haven’t received it?

Can I update my shipping address?

What should I do if my order arrived damaged?

Can I cancel my order?

Where is my tracking number?

How do I return my order?

Orders & Shipping

Why is there powder on my stone?

Why is my Bath Stone not absorbing?

How much weight can the Bath Stone hold?

Can I use my stone on carpet or soft flooring?

My stone is cracked, what can I do?

Can I use my Bath Stone on heated flooring?

Can I use my Bath Stone in a sauna?

How long will my Bath Stone last?

What is the difference between the Medium Bath Stone and the regular Bath Stone?

What is the difference between the Large Bath Stone and the Medium Bath Stone?

How do I clean my Bath Stones?

How to assemble Large Bath Stone?

How to assemble Medium Bath Stone

Bath Stones

Do I need to clean my Dish Pad before the first use?

What do I do if there is mold developing on my Dish Pad?

What is the silicone cover made out of?

Can I wash the Dish Pad Rack in the dishwasher?

How do I clean my Dish Pad?

Do you offer replacement stones for the Dorai Dish Pad?

How often should I replace the stones in my Dorai Dish Pad?

Can the replacement stones be used for anything other than the Dorai Dish Pad?

Dish Pads / Dish Pad Racks

How do I clean the Sink Caddy?

Can I place a sponge on my Sink Caddy?

What should I do if mold starts to develop on my Sink Caddy?

How does the rubber base under the Stone Sink Caddy stay attached?

Sink Caddies

How do I assemble my Dorai Dish rack?

How do I clean my Dorai Dish Rack?

Will it work with my old dish rack accessories?

Dish Rack

Are the products pet safe?

Are the bowls microwave safe?

How do I clean the bowl Stone Base?

What is the weight limit for the saucers?

How do I clean the Saucers/Coasters?

What if there is mold developing on my Saucers/Coasters?

Stone Saucers

Is the Dish Brush Holder made with diatomaceous earth?

How do I clean the Dish Brush Holder?

What is the Dorai Small Toothbrush Holder made of?

How many toothbrushes can The Small Toothbrush holder hold?

Brush Holders

variants and colorsUpdated 7 hours ago