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Dorai Home

Welcome to the Dorai Home Help Center! Our Utah-based customer service team is here to assist you with product inquiries, care tips, and troubleshooting, ensuring you have the best experience with our high-quality home products.

Customer Support & FAQs: Your Guide to Dorai Home Products

How do you pronounce Dorai?

What is Diatomaceous Earth?

What makes Diatomaceous Earth antimicrobial?

Are Dorai products safe?

Where are your products manufactured?

Do you have a military or first responder discount?

Do you offer wholesale?

Why is my discount code not working?

How do the products absorb water?

I recently placed an order and now it is on sale, do you offer price adjustments?

Does the stone bow, and what can I do about it?

Is the Diomat® material safe to use?

Will the color of my Dorai product vary between individual items?

General Questions

Where is my order?

Why is my tracking number not updating?

Why did I receive a confirmation email stating my order was delivered when I haven’t received it?

Can I update my shipping address?

What should I do if my order arrived damaged?

Can I cancel my order?

Where is my tracking number?

How do I return my order?

Orders & Shipping

Why is there powder on my stone?

Why is my Bath Stone not absorbing?

How much weight can the Bath Stone hold?

Can I use my stone on carpet or soft flooring?

My stone is cracked, what can I do?

Can I use my Bath Stone on heated flooring?

Can I use my Bath Stone in a sauna?

How long will my Bath Stone last?

What is the difference between the Dual Bath Stone and the regular Bath Stone?

What is the difference between the Large Bath Stone and the Dual Bath Stone?

How do I clean my Bath Stones?

Bath Stones

Do I need to clean my Dish Pad before the first use?

What do I do if there is mold developing on my Dish Pad?

What is the silicone cover made out of?

Can I wash the Dish Pad Rack in the dishwasher?

How do I clean my Dish Pad?

Do you offer replacement stones for the Dorai Dish Pad?

How often should I replace the stones in my Dorai Dish Pad?

Can the replacement stones be used for anything other than the Dorai Dish Pad?

Dish Pads / Dish Pad Racks

How do I clean the Sink Caddy?

Can I place a sponge on my Sink Caddy?

What should I do if mold starts to develop on my Sink Caddy?

How does the rubber base under the Stone Sink Caddy stay attached?

Sink Caddies

How do I assemble my Dorai Dish rack?

How do I clean my Dorai Dish Rack?

Will it work with my old dish rack accessories?

Dish Rack

Are the products pet safe?

Are the bowls microwave safe?

How do I clean the bowl Stone Base?

What is the weight limit for the saucers?

How do I clean the Saucers/Coasters?

What if there is mold developing on my Saucers/Coasters?

Stone Saucers

Is the Dish Brush Holder made with diatomaceous earth?

How do I clean the Dish Brush Holder?

What is the Dorai Small Toothbrush Holder made of?

How many toothbrushes can The Small Toothbrush holder hold?

Brush Holders

Find answers to your general questions in our Help Center. Explore FAQs, product tips, troubleshooting guides, and support resources to make the most of your experience.

Get all the details about shipping and delivery in our Help Center. Learn about shipping options, delivery times, tracking orders, and more.

Learn how to clean and maintain your Bath Stone to keep it looking fresh and functioning at its best. Explore simple tips for regular care and stain removal.

Discover how to clean and maintain your Dish Pads for long-lasting performance. Follow our easy care tips to keep them fresh and ready for everyday use.

Find out how to clean and care for your Sink Caddy to keep it organized and looking its best. Explore simple maintenance tips for a clutter-free sink area.

Learn how to clean and maintain your Dish Rack to ensure durability and a spotless kitchen. Follow our easy care tips for regular upkeep

Keep your Dog Bowls and Quick-Drying Base clean and fresh with our easy care tips. Learn how to maintain their durability and functionality for your furry friends.

Discover how to clean and maintain your Plant Stone Saucers to keep them looking great and protecting surfaces. Explore simple care tips for long-lasting use.

Learn how to clean and maintain your Brush Holder to keep it hygienic and looking its best. Explore simple care tips for long-lasting use.

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