General Questions

Find answers to your general questions in our Help Center. Explore FAQs, product tips, troubleshooting guides, and support resources to make the most of your experience.

How do you pronounce Dorai?

Great question! Dorai is pronounced DOR - eye. From the Japanese word for dry, it symbolizes a natural, moisture free home.

What is Diatomaceous Earth?

Diatomaceous earth, or grass of the sea, is a naturally occurring mineral that is made from the fossilized remains of tiny aquatic organisms. You can learn more about our instant-drying technology on the How it Works page.

What makes Diatomaceous Earth antimicrobial?

Diatomaceous earth is antimicrobial by its physical properties not through the use of any chemicals or toxins. In its raw state the material attracts and binds bacteria and parasites, causing them to dry out and die. When compressed into boards it st

Are Dorai products safe?

Our line of bath mats, dish racks, dog bowls, coasters, sink caddies, and dish pads are 100% safe to use in your home. They do not contain asbestos or other substances of very high concern defined by the European Chemicals Agency and the Office of En

Where are your products manufactured?

Our products are thoughtfully designed in Salt Lake City, Utah by a dedicated U.S. team. We partner with trusted manufacturing facilities in China to bring these designs to life. To ensure the highest standards, we conduct regular factory inspections

Do you have a military or first responder discount?

Yes, we’re honored to offer a 15% discount as a token of appreciation for military personnel and healthcare workers. This discount is available for non-sale items as a small way of saying thank you for your service and dedication. To take advantage o

Do you offer wholesale?

We’re excited to share that our team is working on a wholesale program, which we expect to launch in 2025! In the meantime, if you’re interested, we’d love to learn more about your business and the products you’re interested in. This will help us exp

Why is my discount code not working?

Thank you for subscribing to our emails and texts! Discount codes may not be valid on sale or promotional items. If you’re trying to use a code during a sale or promotion, the code might not apply to already discounted products. We apologize for any

How do the products absorb water?

Our products are designed to absorb moisture effectively. The stone absorbs the water, and then the diatomaceous earth works its magic by exposing the moisture to more oxygen. This process helps the water evaporate very quickly, keeping your surfaces

I recently placed an order and now it is on sale, do you offer price adjustments?

Yes, we do offer price adjustments for orders placed within 7 days of a sale. If your order qualifies, we can refund the difference back to your original payment method. Please contact our customer service team for assistance with this!

Does the stone bow, and what can I do about it?

Our Diomat ® boards are made from a proprietary blend of diatomaceous earth, recycled paper, and other ingredients. These amazing stones dry almost instantly to keep your home clean and dry. The boards absorb moisture and dry over and over, meaning t

Is the Diomat® material safe to use?

Your safety is our top priority. The diatomaceous earth used in our Diomat® stones is 100% food grade, the highest standard for diatomaceous earth. All of our products and packaging undergo rigorous testing at certified 3rd party labs like Unitec and

Will the color of my Dorai product vary between individual items?

Yes, due to the natural substances in the stone, each Dorai product may have slight color variations from one item to another. These variations are a natural characteristic of the materials used, such as diatomaceous earth, and help make each piece u