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Dorai Home

We Stand Behind Every Product At Dorai, we believe in creating products that combine thoughtful design with long-lasting performance. Each item is made with care, using high-quality materials designed to elevate your home and make daily routines easier. While our products are built to last, we know that life happens &#x2014; and if something goes wrong, we&#x2019;re here to make it right.Free Replacements Enjoy peace of mind with FREE product replacements (including shipping) for any cracks, bows, warps, or mold within 1 year of purchase.Discounted Replacements<ul data-start="677" data-end="883"><li data-start="677" data-end="792">50% Off Replacement: For cracks, bows, warps, or mold that occur between 1 year &#x2013; 18 months after purchase.</li><li data-start="793" data-end="883">20% Off Replacement: For cracks, bows, warps, or mold after 18 months of purchase.</li></ul>Our goal is to ensure you love your Dorai products for years to come.

We Stand Behind Every ProductAt Dorai, we believe in creating products that combine thoughtful design with long-lasting performance. Each item is made with care, using high-quality materials designed to elevate your home and make daily routines easie

Do we offer warranty?

General Questions

What makes Diatomaceous Earth antimicrobial?

How do you pronounce Dorai?

What is Diatomaceous Earth?

Are Dorai products safe?

Where are your products manufactured?

Do you have a military or first responder discount?

Do you offer wholesale?

Why is my discount code not working?

How do the products absorb water?

How to Clean?

I recently placed an order and now it is on sale, do you offer price adjustments?

Does the stone bow, and what can I do about it?

Is the Diomat® material safe to use?

Will the color of my Dorai product vary between individual items?

How to clean your Bath Stone?

How to clean Large and Medium Bath Stone?

How to clean Sink Caddy?

How to clean your Dog Stone and Bowls?

How to clean Coasters?

Care & Cleaning

Where is my order?

Why is my tracking number not updating?

Why did I receive a confirmation email stating my order was delivered when I haven’t received it?

Can I update my shipping address?

What should I do if my order arrived damaged?

Can I cancel my order?

Where is my tracking number?

How do I return my order?

Orders & Shipping

Why is there powder on my stone?

Why is my Bath Stone not absorbing?

How much weight can the Bath Stone hold?

Can I use my stone on carpet or soft flooring?

My stone is cracked, what can I do?

Can I use my Bath Stone on heated flooring?

Can I use my Bath Stone in a sauna?

How long will my Bath Stone last?

What is the difference between the Medium Bath Stone and the regular Bath Stone?

What is the difference between the Large Bath Stone and the Medium Bath Stone?

How do I clean my Bath Stones?

How to assemble Large Bath Stone?

How to assemble Medium Bath Stone

Bath Stones

Do I need to clean my Dish Pad before the first use?

What do I do if there is mold developing on my Dish Pad?

What is the silicone cover made out of?

Can I wash the Dish Pad Rack in the dishwasher?

How do I clean my Dish Pad?

Do you offer replacement stones for the Dorai Dish Pad?

How often should I replace the stones in my Dorai Dish Pad?

Can the replacement stones be used for anything other than the Dorai Dish Pad?

Dish Pads / Dish Pad Racks

How do I clean the Sink Caddy?

Can I place a sponge on my Sink Caddy?

What should I do if mold starts to develop on my Sink Caddy?

How does the rubber base under the Stone Sink Caddy stay attached?

Sink Caddies

How do I assemble my Dorai Dish rack?

How do I clean my Dorai Dish Rack?

Will it work with my old dish rack accessories?

Dish Rack

Are the products pet safe?

Are the bowls microwave safe?

How do I clean the bowl Stone Base?

What is the weight limit for the saucers?

How do I clean the Saucers/Coasters?

What if there is mold developing on my Saucers/Coasters?

Stone Saucers

Is the Dish Brush Holder made with diatomaceous earth?

How do I clean the Dish Brush Holder?

What is the Dorai Small Toothbrush Holder made of?

How many toothbrushes can The Small Toothbrush holder hold?

Brush Holders

Do we offer warranty?Updated 3 hours ago