What should I do if my order arrived damaged?Updated 3 months ago

We’re sorry to hear that your order arrived damaged. To help us assist you effectively, please follow these steps: 

Send Us Photos: Please send us clear photos of the damaged product. This will help us evaluate the situation and process your request more efficiently. 

Order Protection Coverage: We offer Order Protection, which covers lost, stolen, or damaged products during transit. If you declined this coverage at checkout, we can still make a one-time exception in this case. 

Submit a Claim: Once we receive the photos, you can submit a claim for either a replacement or a refund for the damaged product. To get the claim process started, please visit the following link: Order Protection Claim.

We apologize for any inconvenience this may have caused, and if you have any further questions or need assistance, please don’t hesitate to reach out to our customer support team.