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We apologize for any inconvenience caused by not receiving a shipping confirmation email for your order. Sometimes, this can happen if an email address was incorrectly entered or if an old email address was used during checkout. To assist you, please reach out to our customer support team. We&#x2019;ll be happy to provide you with the tracking information for your order.&#xA0; Thank you for your understanding, and we look forward to helping you!

We apologize for any inconvenience caused by not receiving a shipping confirmation email for your order. Sometimes, this can happen if an email address was incorrectly entered or if an old email address was used during checkout.To assist you, please

Where is my tracking number?

Orders & Shipping

How do you pronounce Dorai?

What is Diatomaceous Earth?

What makes Diatomaceous Earth antimicrobial?

Are Dorai products safe?

Where are your products manufactured?

Do you have a military or first responder discount?

Do you offer wholesale?

Why is my discount code not working?

How do the products absorb water?

I recently placed an order and now it is on sale, do you offer price adjustments?

Does the stone bow, and what can I do about it?

Is the Diomat® material safe to use?

Will the color of my Dorai product vary between individual items?

General Questions

Where is my order?

Why is my tracking number not updating?

Why did I receive a confirmation email stating my order was delivered when I haven’t received it?

Can I update my shipping address?

What should I do if my order arrived damaged?

Can I cancel my order?

How do I return my order?

Why is there powder on my stone?

Why is my Bath Stone not absorbing?

How much weight can the Bath Stone hold?

Can I use my stone on carpet or soft flooring?

My stone is cracked, what can I do?

Can I use my Bath Stone on heated flooring?

Can I use my Bath Stone in a sauna?

How long will my Bath Stone last?

What is the difference between the Dual Bath Stone and the regular Bath Stone?

What is the difference between the Large Bath Stone and the Dual Bath Stone?

How do I clean my Bath Stones?

Bath Stones

Do I need to clean my Dish Pad before the first use?

What do I do if there is mold developing on my Dish Pad?

What is the silicone cover made out of?

Can I wash the Dish Pad Rack in the dishwasher?

How do I clean my Dish Pad?

Do you offer replacement stones for the Dorai Dish Pad?

How often should I replace the stones in my Dorai Dish Pad?

Can the replacement stones be used for anything other than the Dorai Dish Pad?

Dish Pads / Dish Pad Racks

How do I clean the Sink Caddy?

Can I place a sponge on my Sink Caddy?

What should I do if mold starts to develop on my Sink Caddy?

How does the rubber base under the Stone Sink Caddy stay attached?

Sink Caddies

How do I assemble my Dorai Dish rack?

How do I clean my Dorai Dish Rack?

Will it work with my old dish rack accessories?

Dish Rack

Are the products pet safe?

Are the bowls microwave safe?

How do I clean the bowl Stone Base?

What is the weight limit for the saucers?

How do I clean the Saucers/Coasters?

What if there is mold developing on my Saucers/Coasters?

Stone Saucers

Is the Dish Brush Holder made with diatomaceous earth?

How do I clean the Dish Brush Holder?

What is the Dorai Small Toothbrush Holder made of?

How many toothbrushes can The Small Toothbrush holder hold?

Brush Holders

Where is my tracking number?Updated 7 months ago