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Orders & Shipping

Get all the details about shipping and delivery in our Help Center. Learn about shipping options, delivery times, tracking orders, and more.

Where is my order?

You should have received a confirmation email with tracking information shortly after placing your order. If you didn’t receive the email, no worries! Please reach out to our customer support team, and we’ll be happy to assist you further in tracking

Why is my tracking number not updating?

We’re sorry to hear that the tracking for your package isn’t updating! Please reach out to our customer support team, and we’ll gladly assist you in resolving this issue and getting you the information you need.

Why did I receive a confirmation email stating my order was delivered when I haven’t received it?

We’re sorry to hear that your package is missing. Sometimes, packages can be delivered to the wrong unit or address, and neighbors may return them within a few days.

Can I update my shipping address?

If you’ve entered an incorrect shipping address, please contact us as soon as possible! We’ll do our best to update the address before your order ships. If your order has already been processed for shipping, we may not be able to make changes, but we

What should I do if my order arrived damaged?

We’re sorry to hear that your order arrived damaged. To help us assist you effectively, please follow these steps: Send Us Photos: Please send us clear photos of the damaged product. This will help us evaluate the situation and process your request m

Can I cancel my order?

If you would like to cancel your order before it ships, please contact us as soon as possible. We will do our best to process your cancellation request. To ensure a quick resolution, please provide your order number and any relevant details when you

Where is my tracking number?

We apologize for any inconvenience caused by not receiving a shipping confirmation email for your order. Sometimes, this can happen if an email address was incorrectly entered or if an old email address was used during checkout.To assist you, please

How do I return my order?

We’re sorry to hear that your order didn’t work out as expected. If the product is unused and in its original packaging, you can process your return online by visiting the following link: Return Process. If you have any questions or need further assi